Policy Knowledge Base

Manage the SLA documents used by the AI Agent for RAG-driven responses.

Local Dummy Mode

Enterprise

Enterprise Tier SLA

"P0 issues require acknowledgement within 15 minutes. Resolution target is 4 hours. Customers are entitled to a 20% service credit for any outage exceeding 99.9% uptime per month."

Verified for RAG Pipeline

Professional

Professional Support terms

"Standard response time for P1 issues is 2 business hours. P2 issues are addressed within 24 hours. No financial credits are provided for standard tier outages."

Verified for RAG Pipeline

Standard

Standard Free Tier

"Support is provided on a best-effort basis. General inquiries (P3) are usually answered within 3-5 business days."

Verified for RAG Pipeline